Privacy Policy

Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us. We fully appreciate and respect the importance of privacy on the Internet. We respect each visitor's and customer's right to personal privacy.

1. Introduction

This Privacy Policy (the “POLICY”) outlines our ongoing obligations to you in respect of how we collect, use, manage and share your Personal Information. Your privacy is important to you and to us, so we’ll protect the information you share with us. This Policy applies to Logistics Hub Technology Limited’s online interface (i.e., website, web app and/or mobile application) (individually referred to as a “site’, and collectively, “sites”). The term “the company” or 'LH' or 'we' or 'us' or 'our' in this Policy shall refer to Logistics hub Technology Limited

    Please read this Policy carefully. By using the Site and any services we offer via the site, you are agreeing to be bound by this Policy with respect to the information collected about you via this site.

      You may use the Site only for lawful purposes. You may not use the site:

      • In any way that breaches any applicable local, national or international law or regulation.
        • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
          • For the purpose of harming or attempting to harm any person and in any way.
            • To bully, insult, intimidate or humiliate any person.
              • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
                • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
                  • To knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

                    You also agree:

                    • Not to reproduce, duplicate, copy or re-sell any part of our Site as this is in contravention of the provisions of our terms of use.
                      • Not to access without authority, interfere with, damage or disrupt:
                        • any part of our Site;
                        • any equipment or network on which our Site is stored; or
                        • any software used in the provision of our Site.

                      2. Personal Information Collected

                      We may collect the following information from you

                      • name, username, gender, date of birth, pictures;
                        • business name, number and profile;
                          • email address, office address, telephone number;
                            • billing information
                              • your customers’ delivery information;
                                • or any other information that may be required

                                  Although it is not compulsory to give us this information if you do not, we may not be able to provide you with the full range of services that the Site has to offer.

                                    3. Intellectual Property

                                    The information we collect is to provide users with a secure, smooth, efficient and customised experience.

                                      The information we collect may also be used to: provide our additional Services which you may subscribe to and customer support; process deliveries and send notices about your delivery activities; verify your identity, including during account creation and password reset processes; resolve disputes, and troubleshoot problems; manage risk, or detect, prevent or remediate violations of policies or applicable user agreements; improve the offering of our Services to you by customising your user experience; measure the performance of our Services and improve their content and layout; manage and protect our information technology infrastructure; provide service update notices, and deliver promotional offers based on your communication preferences; contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging. We may also contact you via electronic means to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account.

                                        We may contact you with the information provided as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, autodialled or pre-recorded calls and text messages. Where applicable and permitted by law, you may decline to receive certain communications.

                                          4. Sharing Collected Information

                                          Our policy is to not give, share, sell or otherwise distribute the information collected throughcthis site to third parties outside of the Company and its subsidiaries (unless required by law). We may transfer your personal information to any other third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.

                                            In addition, we may pass your information onto one of our carefully selected business partners or to other carefully selected third parties to enable them to send you information which may be of interest to you but only if you have given us permission to do so. You can stop receiving such mail whenever you choose by unsubscribing via the link provided.

                                              We may contact you with the information provided as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, autodialled or pre-recorded calls and text messages. Where applicable and permitted by law, you may decline to receive certain communications.

                                                5. Information Automatically Collected from your Computer

                                                When you visit or use our service including mobile apps, we collect and store information about you, your mobile device, computer and your activities. This information may include, but is not limited to:

                                                • Your device’s IP address; technical information about your mobile device and computer (such as type of device, web browser or operating system);
                                                  • Your mobile device’s unique ID number (when available);
                                                    • Your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically; When driver is online or on-duty, it will access device’s geographic location to correctly track the ride when app is in background as well);
                                                      • Your provided full name, email address, zip code and other information you may provide with your account, such as your gender and birth date;
                                                        • How long you visited our site, and which features you used.

                                                          6. Cookies

                                                          When you visit our Site, we may place “cookies” on your computer to recognize you. We do this to store your preferences, customise elements of the layout and/or content of the site for you, collect statistical data and track your use of our service. Cookies are widely used, and most web browsers are configured initially to accept cookies automatically. If you prefer not to accept cookies, you may adjust and configure your browser settings accordingly. However, if you turn off cookies, or refuse to accept a request to place a cookie, some features and services on the Site may not function properly.

                                                            7. Advertisement and Information about other Products and Services

                                                            LH advertises online (e.g., pages within our Sites and mobile apps, through the Company’s managed social media presence, and on other sites and mobile apps not affiliated with LH) and offline (e.g. through call centres, and direct marketing). In order to understand how our advertising performs, we may collect certain information on our Sites and other sites and mobile apps through our advertising service providers using cookies, IP addresses, and other technologies. The collected information may include the number of page visits, pages viewed on our Sites, search engine referrals, browsing activities over time and across other sites following your visit to one of our Sites or Apps, and responses to advertisements and promotions on the Sites and on sites and apps where we advertise.

                                                              LH uses the information described in this Policy to help advertise our products and services. We use such information to:

                                                              • Present tailored ads to you, including;
                                                                • Banner ads and splash ads that appear as you sign on or off of your online accounts on our Sites;
                                                                  • E-mail, postal mail, and telemarketing;
                                                                    • Analyse the effectiveness of our ads; and
                                                                      • Determine whether you might be interested in new products or services

                                                                        You can tell us to stop this at any time by sending an email to

                                                                          Advertising on third party sites and mobile apps: LH may contract with advertising companies to advertise our products and services on sites and mobile apps not affiliated with us. We may use Aggregated and De-identified Data and information provided by you to these third-party sites and mobile apps to select which of our advertisements or offers may appeal to you, display them to you and monitor your responses. Third-Party Sites and mobile apps are not subject to LH Privacy Policy. Please visit the individual sites and mobile apps for additional information on their data and privacy practices and opt-out policies.

                                                                            8. Changes to your details

                                                                            Keeping your account information accurate and up to date is very important. If your account information is incomplete, inaccurate or not current, please use the Contact Us option on our Site, or call or write to us at the telephone numbers or appropriate address for changes listed on your account statements, records, online or other account materials. You can also speak to a customer representative from the Company.

                                                                              9. Security

                                                                              To protect Personal Information from unauthorized access and use, we use security measures that comply with applicable federal laws. These measures may include device safeguards and secured files and buildings as well as oversight of our third-party service providers to ensure information remains confidential and secure

                                                                                We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use. We use secure server software (SSL) to encrypt any financial information you need to input before it is sent to us

                                                                                  10. Linking to Third-Party Websites

                                                                                  We may provide links to third party sites, such as service providers or merchants. If you follow links to sites not affiliated or controlled by LH, you should review their privacy and security policies and other terms and conditions, as they may be different from those of our Sites. LH does not guarantee and is not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information.

                                                                                    We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

                                                                                      11. Social Media Sites

                                                                                      LH provides experiences on social media platforms including, but not limited to, Facebook®, Twitter®, and LinkedIn® that enable online sharing and collaboration among users who have registered to use them. Any content you post on official LH managed social media pages, such as pictures, information, opinions, or any personal information that you make available to other participants on these social platforms, is subject to the Terms of Use and Privacy Policies of those respective platforms. Please refer to them to better understand your rights and obligations with regard to such content. In addition, please note that when visiting any official LH social media page, you are also subject to LH Privacy Policy.

                                                                                        12. How Long We Retain Information

                                                                                        We retain customer information for the minimum necessary period to fulfill our legal and contractual obligations; support business operations; develop our Sites and Services; resolve disputes; enforce our rights; for legitimate business purposes outlined in this Notice; and as recommended by industry standards.

                                                                                          When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 12 months.

                                                                                            13. Updates to this Privacy Policy

                                                                                            This Policy may change from time to time and is available on our website. If you have any queries or complaints about our Privacy Policy please contact us via email or write to us at 35, Queen Street, Alagomeji, Yaba, Lagos.

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